Identity Computing Services

Our IT services and solutions provide “always on” availability for everything from individual desktops to your entire network. We can take the burden of IT management off your shoulders, giving you back peace of mind, enabling you to focus more on more strategic goals that grow your business.

We have the resources to support all of your IT needs, from physical and virtual servers, desktops and laptops, telecommunications including VoIP, electrical and network cabling through to the provision of data centre services and full IT support. What’s more, we will also give you the personal attention you deserve and the scalability your business requires, both now and in the future.

Strategic IT Planning Implementation & Management

Don't plan for failure, plan for success. Make an appointment with our team of qualified staff and take advantage of their knowledge and experience.

We can sit and discuss with you your needs and wants for your business and give you our best recommendation to help you reduce unnecessary IT costs, and improve your business productivity.

Then all that's left is for you to focus on what you do best in your industry and leave all the hard work to us.

With more than 30 years of combined IT and small business experience, you'll rest easy knowing you made the right choice.

 

To give a broader picture of what we can do, here are a few of the main areas of I.T. infrastructure that we work with:

  • Performance Analysis: Computing is more than just cabling and technology. Your future business plans, your projected budget, staff roles and activities, all factor in to the final solution. Our role in the consultancy process involves gaining a clear and accurate understanding of these elements, comparing them to available options and formulating a solution that meets or exceeds these needs, as well as future proofing your investment for expansion and changes in technology.
  • Cabling: Modern network and communications cabling is regulated by federal legislation, with strict safety and performance guidelines to ensure people and property are protected from harm, as well as avoiding interference with other building services and infrastructure. In addition to this, there are best practices encouraged for various types of cabling that promote secure and cost effective installation, maintenance and use. We seek to go beyond mere compliance, to provide cable infrastructure that gives you seamless, efficient and flexible functionality, allowing you to change and expand without having to spend money on costly restructuring.
  • Hardware: Servers, desktops, laptops, phones, mobile devices - just some of the tech that lives in the modern business. Accurately matching needs and functionality to the right device has far reaching effects, both in budget and employee productivity. Our supply partners are carefully selected with this in mind, allowing us to source products for competitive prices while still delivering the desired outcome.
  • Software: The heart of I.T., software creates the environment that allows your business to function. With most companies utilizing several programs on a daily basis, often requiring functional integration and data sharing, the need to understand the relationship between them is imperative. We support a wide range of applications and vendors, including Microsoft, Reckon, Centaur, Google Apps, Android and IOS. It is our goal to bring these components together in a way that "just works" for your particular needs, from inception, to implementation, to training and maintenance. 
  • Mobile computing: From the early days of laptops, to the present with smart phones, tablets and M2M telemetry, mobility has become an integral part of many business activities. These may connect over local wireless, 3G/4G internet, Bluetooth or Infra Red. Correctly implemented, such technologies can give your business a significant edge over your competition. Poorly implement, it can be a frustrating waste of time and money. With an extensive testing and implementation background in mobile computing, we are able to effectively design and implement your mobile solution, avoiding many of the pitfalls that often catch consultants off guard.

Computer Health Insurance

In business you need to treat your computer like your staff, treat them with respect and make sure you keep their health in check. We all know that IT services have become a vital part of today's business solutions and that to have a successful business you can not have computer down time.

Our Managed Computer Health Insurance has one goal and that is to make sure that we keep your machines at their optimum performance. Our staff monitor your systems daily and are sent notices when things seem out of place, so that we can rectify any problems before they become problems. 

We at Identity Computing Pty Ltd, have a wide range of solutions available and can customize anything to suit your business. Not only do we supply 24/7 monitored services, but with that you get so much more.

 

  • 24/7 Monitored Health Services
  • Remote and onsite support
  • Anti-Virus and anti-malware subscriptions
  • Hosted voip services
  • Backup solutions
  • AND we can even plan maintenance outside of your business hours
  • WITH NO AFTER HOURS SURCHARGE

 

With more than 30 years of IT and small business experience you can rest easy knowing you've made the right choice.

IT Component Sales and Support

Whether you want it built or you want to do-it-yourself. We can supply you with the latest technology for your business or your personal lives.

Back-up & Disaster Recovery

In a business the last thing you want is for your computers to go down, With our monitored computer health insurance, our team of trained technicians are able to preempt these disaster scenarios and reduce their impact by scheduling maintenance to repair the problem. This will reduce the need for you to worry about your computer systems and get back to doing what you do best.

The other option is the prevent data loss in the event of a disaster by taking advantage of our backup solutions, if a disaster was ever to take place our team would be standing by to repair the problem and by using the backup solutions, have you back online and functioning within hours, not weeks.

With more than 30 years of IT and small business experience you can rest easy knowing you've made the right choice.

Telephone systems, VOIP and IVR/Voicemail: The Future of Business Communications

Advanced telephony features are no longer limited to large enterprises and government organizations. With the advances in IP telephone technology, We can now provide such features to small and medium businesses, while often saving you money in the process. A sample of our offerings:

  • Hosted IP telephone systems: minimal onsite hardware, no extra phone line connections, all running over your existing internet connection.
  • Voicemail: Never miss a call again! Access your voicemail from multiple locations. Voicemail for individuals as well as office/ring groups. Customizable greetings.
  • Ring groups: Calls can be assigned to groups of phones, or hunt from one phone/group to another. Call routing according to your needs.
  • Number porting: Keep your existing number, choose what is sent as your primary caller ID.
  • Failover: Calls can be routed to any Australian number in the event of holidays, power failure or connectivity issues.
  • BLF (for desktop IP phones): Direct dial keys with busy light feature to show who is on a call.
  • DSS (Direct Station Selection): One, two or three extra consoles with Direct Dial/BLF keys for reception/main call distribution desk, allowing efficient call management and routing for frontline call staff.
  • Call Parking/Transfer: Move calls between phones easily and efficiently. Put calls on hold with customized messages, speak to other staff before transferring calls.
  • IVR (Interactive Voice Response): Give callers option menus to select departments, staff members, voicemail or other features. Save money and staff resources for better things, while streamlining your call routing.
  • Mobile Extensions: Send calls direct to mobile phones over 3G/4G internet, free! If you have a smart phone, you will (in most cases) be able to treat it as a regular desktop phone, with no extra call charges and access to most features listed above.
  • Plus more....

Call us today, and see just how we can save you monyl-ip-phoneey and give your business communications a whole new experience! 

Our mission: Your success

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